Application specialist for ITSM tools
Into our ServiceNow solutions team we are looking for a Support specialist and consultant for ITSM tools.
In this position you will be responsible for:
creation and maintenance of customer data based on the requests,
application support of ITSM tool as part of incident and problem management,
consultations of ITSM tools for external and internal customers,
seeking for improvements, standardization and automation of routine work.
We are looking for:
communicative and customer oriented colleague,
who has basic knowledge or awareness of ITSM tools,
experience or basic knowledge of ITIL processes,
knows basics of IT infrastructure,
Is able to decide independently and quickly and likes to be member of a team,
and her/his English is on good level in oral and written.
As an advantage we appreciate if you have:
experience with ITSM systems (ticketing systems) like ServiceNow, BMC Remedy, etc.
deeper knowledge of ITIL processes or you are ITIL v3 Foundation certified
experience with CMDB
What can we offer:
Working in a good team in informal environment in the Ostrava city center
We will invest into your education
Possibility of work from home
Program of employee benefits
We are using ITSM (ticketing) tool from ServiceNow, one of the biggest market players in this area.
In IT Service Enablement team we utilize industry standard models, agile development methods, well known tools, and reference architectures. More important than certificates from single methods is independent thinking and pragmatic approach to apply industry best practices on daily work.
Did we get you inspired? We look forward to hearing from you. Send us your application through www.tieto.com/careers.
At Tieto we are a team of professionals spread across many countries who are working on the frontline of a wide range of industries. We inspire, we engage and we deliver. We have global capabilities and a strong presence where our clients need it – in the Nordics or via local delivery centres across the globe.
Are you looking for a career with a company that both challenges and cares? Welcome to Tieto. We are committed to developing enterprises and society through information technology. We believe in openness, independent thinking, and in giving our people the freedom to be their exceptional selves. We are the largest Nordic IT services company providing full lifecycle services for both private and public sectors. Our work puts us at the frontline of a wide range of industries.
We offer you the chance to make a difference and be part of the forefront of emerging businesses and technology, exchanging ideas with the best professionals. You will cooperate with colleagues in an international and evolving working environment, and increase your knowledge in a variety of areas.
We offer you a challenging position with great opportunities for professional growth. With us you will have the opportunity to directly influence your career development. If you have a good idea, people will listen to you. We believe that trust fosters freedom and creativity. Our culture is built on transparency and active sharing – a truly open environment.
Interested? We look forward to receiving your application and the opportunity to discuss with you!